Terms of trade

Terms of Trade

Order fulfilment

Orders can be placed via this secure ecommerce site, emailed to orders@tilde.com.au, faxed to 1300 880 936 or posted to PO Box 72 Prahran VIC 3181.

Standard orders are processed within 2 working days (48 hours). Orders are then fulfilled and dispatched within 2 days if the books are in-stock. If the book is temporarily out of stock we will back-order your purchase and send as soon as available.

Terms

All prices are recommended retail (list) prices and are in Australian dollars. No discount is available to retail customers.

Bookshops and trade customers are eligible for a trade discount. Please ring or email orders@tilde.com.au for details. There is a standard flat postage charge of $11.50 (receipted delivery, $10 if you wish to remove receipted delivery and take responsibility for the delivery of books) for all accounts per order (credit card orders are charged at the Australia Post rate). Bulk express post will attract additional charges.

Some institutions including RTOs, ACE colleges, private training organisations and TAFE colleges may also qualify for a discount. Please ring or email orders@tilde.com.au for details.

Credit facilities:

Credit is available to approved customers only. Approval can usually be granted within three working days. A credit period of 30 days from the date of invoice can then be granted.

Returns:

Tertiary/VET titles attract a 12-month sale or return period which is available to bookshops only. Bookshops are able to return up to 15% of quantity of books per title for credit provided they are in re-saleable condition and were purchased from Tilde within the past 12 months. Some of Tilde’s publications are sold as ‘firm sale’ only, including customised publications. Books that have been returned in a non-resalable condition will be returned to the bookshop and a $11.50 postage charge will be placed on your account.

Credit cards:

This secure ecommerce site accepts: VISA and MasterCard. This site lists prices in Australian dollars, however credit card purchases will be converted into local currency by the credit card company. Credit cards are accepted for retail and direct purchases only and cannot be used to pay for account/credit sales.

Pre-paid cash sales:

Pre-paid cash sales can also be placed using this site. Following the instructions, then print your order and post it to Tilde Publishing with your cheque or money order.

EFT / Direct Deposit

Bank details for EFT / direct deposit are available on the contact us page. Please use the order reference number when making the deposit from your account. Please email orders@tilde.com.au when the deposit has been made.